Fix an issue

What is blocked, what will not display, what will not save.

• I cannot log in

  Almost always it is an email address different from the account one, or a password that needs resetting.

• I did not receive the confirmation email

  The message can be resent as often as needed. If it still does not arrive, only three causes are possible.

• My image is refused

  The editor refuses an image for one of four reasons only, and the message tells you which. Here is what each one means.

• The “Publish” button does not work

  Only two conditions block publishing: a site address not chosen, or an email address not confirmed.

• The address I want is not available

  An address may already be taken, or reserved by the platform. Either way, a well-chosen variant beats an approximate address.

• My payment is pending or failed

  A mobile money payment goes through several stages. Knowing which one failed saves you from paying twice.

• My changes do not show on my site

  Your changes are saved automatically and go live at once. If you cannot see them, the cause is almost always elsewhere.

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