Help Centre

Answers to common questions, and the steps to move forward.

Browse by topic

Create and publish my website

From choosing your trade to going live: the steps, in order.

My business information

Name, presentation, contact details, opening hours: what your clients need to find.

My photos and images

Choosing, framing and uploading visuals that build trust.

My services and pricing

Presenting what you offer, with or without displayed prices.

My website’s appearance

Template, colours, visible sections: the overall look.

Fix an issue

What is blocked, what will not display, what will not save.

Domain and professional email

Your own .com address, its setup and your mailboxes.

Subscription, payment and invoices

What you pay, when, how, and what happens if you stop.

My account

Profile, password, email address and security.

Guidance sessions

Getting help from a certified Technician: requesting a session, preparing it, confirming it.

Professionnalisable Technician

Becoming a Technician, getting certified, supporting entrepreneurs and getting paid.

Frequently asked questions

Do I need technical skills?

No. You fill in simple forms: your name, services, photos. The site builds itself and you see the result live. Read the article

Can I try before paying?

Yes, and you do not even have to pay: creating, publishing and keeping your website online is free, with no time limit. Premium and modules are options. Read the article

How does payment work?

Your website is free. You only pay for the options you choose, by mobile money through our secure payment partner. Read the article

Can I edit my site after publishing?

Yes, anytime and without limits. Every saved change appears immediately on your site. Read the article

Can I have my own domain name?

Yes. The Professional Domain plan (from 60 $ per year) includes your .com, .org, .net or .info domain, full configuration and a professional email address. Read the article

What happens if I stop my subscription?

Your site is suspended but your content is kept. You can reactivate your subscription at any time. Read the article

Didn’t find what you needed?

The Help Centre answers common questions. For a problem that concerns you specifically, our team replies directly in your Support Centre.

Write to support

Log in to open a ticket.

Help Centre: the documentation, open to everyone. Support Centre: our team, in your space.