How your guidance session runs, from A to Z

Your request goes through a series of states, all visible on its tracking screen. Knowing where you are removes most of the worry — and tells you who has to act next: you, the Technician, or our team.

1. You create your request

   Site concerned, mode, topic, description, language, and your availability. You accept the session rules.

2. You pay

   Within 24 hours, otherwise the request expires on its own. Nothing is committed before that.

3. We look for a Technician

   Our team chooses among the Technicians your mode, your language and your slots make available.

4. A Technician accepts

   They have a deadline to answer. If they decline, another is asked.

5. We set the appointment

   Our team fixes the time and gives you the video link, or the address for an on-site session.

6. The session takes place

   You hold the keyboard, the Technician guides. They then declare the session finished.

7. You confirm

   You validate that the session took place — or, without an answer from you, it is validated automatically.

The states shown on your request

• “Awaiting payment” — the session is not paid yet.
• “Payment failed” — the operator refused; you can try again.
• “Paid” then “Looking for a technician” — payment arrived, we are searching.
• “Technician proposed” — a Technician has accepted; the appointment is not set yet.
• “Appointment confirmed” — the time and practical details are available.
• “Session in progress” — the Technician has opened the session.
• “To confirm” — it is your turn.
• “Completed” then “Closed” — everything is validated.
• “Dispute in progress” — you reported a problem.
• “Expired”, “Unfulfilled”, “Refund to prepare”, “Cancelled” — see the article on problems.

What always stays on your side

• being available at the confirmed time;
• staying signed in to YOUR account during the session;
• confirming the session, or reporting a problem.