Guidance sessions

Getting help from a certified Technician: requesting a session, preparing it, confirming it.

• What is a guidance session?

  An hour with a certified Technician who guides you while you stay in control of your own site.

• How your guidance session runs, from A to Z

  Seven steps between your request and closing, and what each state shown on your screen means.

• Requesting and paying for a session

  One form, one summary, one payment. What you enter decides how good the session will be.

• After payment: who picks the Technician and how the appointment is set

  You paid and nothing seems to move. That is normal: here is what happens, who acts, and what you do not have to do.

• Confirming your session and reviewing your Technician

  After the session you are asked to confirm. It takes ten seconds, and it is what closes the guidance.

• My session did not happen, or went wrong

  Cancellation, no Technician found, absence, dispute: what the product provides in each case, and what it does not.

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