The Professional domain is an annual offer. Each year a renewal invoice is issued before the due date, and reminders reach you as that date approaches.
The calendar
- The renewal invoice is issued 60 days before the due date.
- Reminders follow, by email and in your space.
- Each of your extra email addresses has its own annual invoice.
- The address included in the offer has none: it follows the domain.
If you pay before the due date, there is nothing else to do: the domain continues, the mailboxes continue, no interruption.
If the invoice goes unpaid
After the due date and a few days of tolerance, the service is closed. Here is exactly what happens — and what does not.
- The domain moves to the “expired” state and stops being your site’s address.
- Your mailboxes are SUSPENDED, never deleted: the address and its contents stay yours.
- Your site stays ONLINE, for free, at its Professionnalisable address — which was never taken from you. The Premium benefits included with the domain stop.
- Your content, your images, your invoices and your history are kept.
- No new invoice is issued automatically.
Avoid That last point is deliberate: your site simply becomes a free website again. No invoice is issued on your behalf.
You choose what comes next
After an expiry, your space offers two routes and picks neither for you:
- renew your domain, and everything resumes;
- carry on for free with your Professionnalisable address — Premium (2 $ a month) remains an option.
Nothing is billed until you have chosen.
Two particular cases
Archiving a site does not cancel its domain and does not refund it: the domain runs to its due date. If you want to end it sooner, write to the Support Centre.
A domain left expired for a long time can be bought by someone else at the registrar: that is no longer a platform matter. Your Professionnalisable address, however, stays yours indefinitely.
Check that your account email is one you actually read: that is where the renewal reminders go.