Many support questions come from confusing these three. They are easy to tell apart.
The account
That is you. An email address, a password, a profile. One account can carry several sites. It cannot be deleted from the client space: write to the Support Centre if you wish to.
The site
That is a business: its trade, its template, its content, its public address, its state — draft, online, or archived. If you run two separate businesses, you can have two sites on the same account.
Premium, optional
Every site is free. Premium is an optional subscription attached to ONE site, not to the account: you can take it for one site and not another, each with its own renewal date. Add-on modules are also bought site by site, with or without Premium.
- The account outlives everything: even with no published site, your data stays.
- An archived site keeps its content and its billing history.
- When Premium ends, its benefits stop: the site stays online and nothing is deleted.
When you cannot find a setting, ask what it concerns: you (the dashboard), one business (“My site”), or payment (“Subscription”).