Terms of use

1. Purpose and acceptance

Professionnalisable is a digital platform published and operated by Exceptions SAS. These terms govern the use of the platform.

They apply from the creation of an account and for the whole time it is used. By creating an account and using the service, you acknowledge that you have read and accept them.

The terms of sale supplement this document for everything concerning paid services. Should the two differ on a commercial point, the terms of sale prevail.

2. Your account

The account is personal. You undertake to provide accurate information and keep it up to date, in particular your email address: it is the channel for important messages, including invoices and security alerts.

You are responsible for keeping your password confidential and for everything done from your account. Share it with no one. NO MEMBER OF OUR TEAM, AND NO TECHNICIAN, HAS ANY REASON TO ASK FOR YOUR PASSWORD: such a request should alert you.

If you suspect unauthorised access, change your password and tell us without delay.

An account may be created on behalf of a company. The person creating it then warrants that they have authority to bind it.

3. Trying without an account

You can customise a website template before even creating an account. That draft is kept temporarily and attached to your account when you sign up.

A guest draft is not published and carries no retention guarantee: it may be lost if you change browser or device, or if you clear your browsing data. Create an account to secure your work.

4. Permitted use

The platform is intended to present a genuine professional activity: yours, or that of the company you represent.

You may create one or more websites, edit them as often as you wish, publish them, take them down, change template or profession, and order the optional services offered.

5. Prohibited uses

It is prohibited in particular to use the platform to:

• offer an unlawful activity, or a regulated service without holding the required authorisations
• impersonate a person, a company, an institution or a profession
• display false diplomas, false certifications, false references or false reviews
• announce prices, lead times or guarantees you do not intend to honour
• publish content you do not hold the rights to, in particular photographs, texts, logos or trademarks belonging to others
• publish hateful, defamatory, violent or pornographic content, or content undermining human dignity
• disclose third parties' personal data without their consent
• interfere with the operation of the service, attempt to access other users' accounts or data, or circumvent technical limitations
• send unsolicited bulk messages, or use the service for phishing or fraud.

This list is not exhaustive: it describes behaviours, not a closed catalogue.

6. What you are responsible for

You alone are responsible for everything you publish through the platform, and in particular for:

• your professional identity, your qualifications and any authorisations you hold
• the description of your services and their compliance with the law
• the prices displayed, their accuracy and their updating
• the texts, images, photographs, logos and trademarks you upload, and the rights needed to use them
• the consent of people appearing in your photographs, including your staff and your clients
• the accuracy of your contact details
• the reviews, testimonials and references you publish, which must be genuine.

Professionnalisable PROVIDES DIGITAL INFRASTRUCTURE AND PROFESSIONALISATION SERVICES. It is not a party to the contracts you conclude with your own clients, receives nothing under those contracts and guarantees neither their performance nor their quality. Your website's contact form illustrates this technically: it opens WhatsApp or your email software, without us seeing the exchange.

If a third party makes a claim against us because of content you published, you undertake to provide us with the elements needed to answer it and to bear the consequences that fall to you.

7. Your content remains yours

The texts, images, photographs, logos and other elements you publish remain YOUR property. These terms transfer no rights to us.

You may edit or remove them at any time. Removal operates for the future: it cannot erase what third parties may already have copied or indexed.

8. The licence strictly needed to run the service

For your website to work, we must be able to handle your content technically. You therefore grant us, on a non-exclusive and royalty-free basis, the right to:

• host and store your content
• reproduce it for backup and security purposes
• adapt it technically — resize, compress, convert formats — so that it displays correctly on any device
• display and distribute it on your published website, at your professionnalisable.com address and, where applicable, on your professional domain
• pass it to our technical suppliers strictly to the extent those operations require.

THIS LICENCE GOES NO FURTHER. It is limited to operating the service, lasts as long as your content is hosted with us, and ends when it is deleted — subject to technical backups, erased on their normal cycle.

It does NOT allow us to exploit your content commercially for our own account, NOR to assign it, NOR to use it in our communications without your prior agreement.

9. Platform intellectual property

The Professionnalisable brand, its logo, the interface, the website templates, the platform's editorial content, the graphic elements, the service architecture and the software that runs it belong to Exceptions SAS or its rights holders.

You have a personal right of use, limited to normal use of the service and to its duration. You may not copy, resell or redistribute a website template, nor attempt to extract its code, beyond what the law allows.

The website you compose from a template is yours as to its content; the template itself, its structure and its design remain the platform's property.

10. Moderation

We do not systematically review published content in advance. We act when content is reported to us, or when we observe content breaching these terms or the law.

Depending on seriousness, the possible measures are: a warning, a request for correction, removal of the content concerned, or suspension of the website.

A moderation suspension always states a GROUND, among the following: breach of the terms of use, prohibited or inappropriate content, fraud or attempted fraud, impersonation, ongoing dispute, legal request, or another stated ground.

You are informed of it, the ground is communicated to you, and your content, your invoices and your address are kept. You may challenge the decision with our support team.

A MODERATION SUSPENSION CAN ONLY BE LIFTED BY US. No payment lifts it: this rule is built into how the service works.

11. Going offline for non-payment

Three situations must be distinguished; they have neither the same cause nor the same effects.

GOING OFFLINE FOR NON-PAYMENT. If the subscription covering your website reaches its due date without being settled, and after the tolerance period set out in the terms of sale, your website stops being accessible to the public. Nothing is deleted: your content, your address and your invoices are kept, and your website remains viewable and editable from your account area. Settling the invoice automatically restores accessibility, in the state in which you left the site.

MODERATION SUSPENSION. This falls under the previous section, and only our decision can lift it.

VOLUNTARY ARCHIVING. You may take your website off the web yourself from your account area. That is your decision, reversible by you at any time. Your public address stays attached to you and is never reassigned to another user.

These three situations are independent. A website may be both unpaid and suspended by moderation: settling then lifts the first point, not the second.

12. Fraud and abuse

In cases of fraud, attempted fraud, impersonation or interference with the security of the service, we may immediately suspend the website or account concerned, without notice, and keep the elements needed to establish the facts.

The same measures apply to using the service to deceive third parties, including where the content appears innocuous taken in isolation.

13. Availability and maintenance

We take reasonable steps to keep the service continuously available, without committing to it absolutely.

Interruptions may occur for maintenance, updates, a technical incident, or a supplier failure. Where an interruption is planned and significant, we endeavour to warn you.

The service evolves: features may be added, changed or withdrawn. We do not withdraw a substantial feature of an ongoing paid service without informing you.

14. Third-party services

Some services depend on outside suppliers: hosting, domain name registration, professional email, payment collection, as well as the services you choose to use from your website — WhatsApp, for example.

We select those suppliers carefully, but we control neither their availability, nor their own terms, nor their lead times. A failure on their part may affect the service without being attributable to us.

15. Limitation of liability

We are liable for direct damage resulting from a failure on our part to meet our obligations.

Our liability in respect of the service is capped at the sums you have actually paid us for the service concerned during the twelve months preceding the triggering event.

We are not liable for indirect damage, such as loss of turnover, loss of clientele, loss of data you have not backed up, nor for harm resulting from content you published yourself.

THESE LIMITATIONS DO NOT APPLY in cases of gross negligence or wilful misconduct, nor where the applicable law does not allow liability to be limited. Nothing in these terms seeks to exclude liability that cannot lawfully be excluded.

16. Reporting content or a problem

Any content published through the platform that appears unlawful, misleading or infringing a third party's rights may be reported to abus@professionnalisable.com.

State the exact address of the page concerned, the nature of the problem and the elements allowing it to be assessed. A good-faith report exposes its author to no consequence; a manifestly abusive report, in particular between competitors, may on the other hand be set aside.

Every report is examined. No measure is automatic.

17. End of the relationship

You may stop using the service at any time, take your websites down and request the closure of your account under the conditions set out in the privacy policy.

We may end the relationship in the event of a serious or repeated breach of these terms, after informing you and, where the nature of the breach allows, giving you the opportunity to remedy it.

Ending the relationship does not affect sums due for services already provided.

18. Changes to these terms

These terms are versioned and dated. The version in force is kept on record and can be provided to you on request.

Any substantive change gives rise to a new version. We inform you of substantial changes in your account area or by email. Continuing to use the service after they take effect constitutes acceptance.

19. Governing law and disputes

These terms are governed by the law of the République Démocratique du Congo.

In case of difficulty, contact our support team first: the vast majority of situations are settled there. Failing an amicable agreement, the dispute falls to the competent courts of the République Démocratique du Congo.

If you use the service from another country, this rule still applies to you, without prejudice to any mandatory provisions you may benefit from where you reside.